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>Vanessa Ko
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About The Speaker

Vanessa Ko

Vanessa is a user researcher who specializes in human-centered innovation processes.

Vanessa is a user researcher who specializes in human-centered innovation processes. Currently, she is the Lead UX Researcher for Consumer at Just Eat Takeaway, where she leads the research team for Consumer Experience.

In her research work, she draws upon both qualitative methods (ethnography, interviews, usability testing, diary studies) and quantitative (data analytics, A/B testing, statistics, survey science). Her work is driven by her fascination for what people say, and more importantly, what they do and feel – she takes a human-centred approach to help organizations get to actionable innovation.

 

Learn about Vanessa’s talk from our schedule.